Chatbot

A chatter robot (chatbot) is a type of conversational agent, a computer program designed to simulate an intelligent conversation with one or more human users in natural language via auditory or textual methods.
In short, chatbots are virtual assistant programmed to automatically answer users requests.

  • Internal Chatbot for any organization
  • Products - Sales & Service Chatbot at any organizational websites

Potential Use Cases


Customer Support

  • Order tracking and delivery
  • Product technical support
  • Incident report

Sales and Advice

  • Make an Order, reservation
  • Ask for personalized advice
  • Lead Generation

Internal Support

  • Helpdesk (Office applications, etc)
  • Ticketing system
  • Finance Forms

Benefits



User Satisfaction


Customer Service Enhancement


Simplify employees life

Features of Internal Chatbot

  • Appropriate answering
  • User management
  • Tailor made
  • LDAP Authentication
  • Admin analytics
  • Multi-platform usage
  • Auto-complete question
  • Chat avatars and UI design customisable
  • Admin dashboard analytics
  • Add, Edit and Delete questions to the knowledge base
  • User id creation and deletion by admin
  • Import .csv for Bulk addition of Q&A
  • Feedback on answers
  • Feedback Overall experience

Features of Sales & Service Chatbot in Websites

  • Convenience and Quick Service
  • Low Cost for Operations
  • 24/7 Marketing
  • Automated, Tech-Savvy Marketing
  • Data Collection for Personalization
  • Better Sales Relationships
  • Time-Effective Marketing
  • Easy Tweaking to Your Marketing and Advertising Campaigns
  • Ability to Multitask marketing at same time
  • Demographic Targeting made easy
  • Unanswered Questions View
  • Feedback on answers
  • Feedback Overall experience